Last updated: January 6, 2026

This Privacy Policy explains how The Energy Therapy Clinic ("we," "us," or "our") collects, uses, and protects your personal information when you use our website and services. We are based in Burleigh Waters, Queensland, Australia, and our website is intended for clients in Australia and New Zealand.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy, subject to your rights under the Australian Privacy Act 1988 (Cth) and the New Zealand Privacy Act 2020.

What Information We Collect

We may collect the following personal information:

- Contact details: name, email address, phone number, and address (when you book a session or contact us)

- Session and communication information: booking details, session notes, enquiries, and messages you send us

- Website usage and analytics data: information about how you use our website, such as pages viewed, time on site, referring sources, device type, and general location (e.g., city or region), collected through Squarespace Analytics

We collect personal information directly from you when you:

- Book an energy therapy session

- Contact us via phone, text, email, or contact forms

- Browse our website (via analytics)

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the site and improve your experience. Cookies are small data files stored on your device by your browser.

We use:

- Essential cookies: required for core website functions such as forms, navigation, and security

- Performance and analytics cookies: Squarespace Analytics collects information about how visitors use our site (such as pages visited, time spent, traffic sources, and device type) so we can improve it. This information is aggregated and does not personally identify you.

You can block or delete cookies through your browser settings, but this may affect how our website functions.

How We Use Your Information

We use personal information to:

- Provide energy therapy sessions and related services

- Communicate with you about bookings, enquiries, and session follow-ups

- Send occasional updates or information about our services (you can opt out anytime)

- Improve our website and understand how visitors use it

- Maintain security and comply with legal obligations

Disclosure of Your Information

We may share personal information with:

- Service providers: website hosting (Squarespace), payment processors, analytics providers, and email platforms that help us operate our business

- Professional advisers: accountants, lawyers, or insurers where necessary

- Authorities: law enforcement or regulators where required by law

We require service providers to protect your information and use it only for the purposes we specify.

Some service providers may be located outside Australia or New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy standards.

Direct Marketing

We may occasionally send you information about our services. You can opt out of marketing communications at any time by replying "unsubscribe" to any email or texting us at 0487 111 008.

Data Security and Retention

We take reasonable steps to protect personal information from unauthorized access, loss, or misuse through appropriate technical and administrative safeguards.

We retain personal information only as long as necessary to provide our services or as required by law, after which it is securely destroyed or de-identified.

Your Rights

You have the right to:

- Request access to the personal information we hold about you

- Ask us to correct any information that is inaccurate or outdated

- Complain about our handling of your personal information

To make a request, contact us using the details below. We may need to verify your identity before processing your request.

If you are in New Zealand and not satisfied with our response, you can complain to the Office of the Privacy Commissioner.

If you have questions or concerns about this Privacy Policy or our handling of personal information, please contact:

The Energy Therapy Clinic

118 Burleigh St, Burleigh Waters QLD 4220

Phone: 0487 111 008

Email: michael@energytherapyclinic.com.au

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.